Intake Specialist (Full-Time)
Shaheen & Gordon, P.A., Attorneys at Law, is seeking a full-time Legal Intake Specialist to join our dynamic team in the Concord, NH office. Our Legal Intake Specialists support the attorneys, paralegals, and staff of the firm by being the first point of contact to potential clients. The intake specialist works in a fast-paced, high volume, collaborative environment and conducts interviews with potential new clients. The intake team is an integral part of a thriving firm and works closely with a variety of practice areas.
Duties included, but not limited to:
- Responding to a high volume of live calls and emails from potential new clients daily.
- Managing the potential new client through the entire workflow from first call to assignment and/or decline.
- Managing and responding to various lead sources simultaneously.
- Conducting phone and occasional in-person interviews of potential new clients to understand their story, and document accurately the details of the potential matter.
- Accurately recording information received from potential new clients in the database.
- Assuring client confidentiality.
- Maintain a working knowledge of outside referral sources.
- Participate in regular meetings with attorneys for educational and collaborative purposes.
Required Qualifications:
- Ability to manage multiple tasks in a fast-paced environment.
- Must have excellent communication skills, written and verbal, with previous telephone customer service experience a plus.
- Basic skills and experience with Microsoft Outlook, Word, Excel, and data base experience, and a willingness to learn.
- Must demonstrate the ability to work as a member of a team, in addition to working independently.
- Minimum of 1-2 years of experience in a legal or office setting is preferred, but not required.
- Develop a working knowledge of law types and practice areas.
- Bilingual is preferred, but not a requirement.
- Excellent organizational skills with attention to detail.
Shaheen & Gordon is an Equal Opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender identity or expression, national origin, citizenship, veteran status, age, physical or mental disability, genetic information, marital status, sexual orientation, or any other consideration made unlawful by applicable federal, state or local laws in all aspects of employment, including but not limited to recruitment, hiring, training, evaluation, transfer, promotion, discipline, compensation, termination, and layoff.
Shaheen & Gordon presents a pleasant, supportive, challenging, non-smoking work environment. Salary commensurate with experience, with excellent benefits including health insurance, flexible spending account, and 401(k) plan employer match. Please submit your cover letter and resume to careers@shaheengordon.com.
No phone calls or agencies please. EOE.