“[We] are both deeply grateful to you [Attorney Joe Cherniske] for representing our son in his recent legal trouble. The result was significantly better than imagined, and we do not minimize the effort and skill that went into such a favorable outcome. You have the ability to make your work appear effortless, yet there was clearly a significant amount being done behind the scenes. I remember saying to you in our initial conversation that we needed a lawyer who could be both compassionate and tough when necessary, and you assured me you could be that person. We found this to be true in our interactions with you.”